Shipping & Returns
Order Times
We always endeavour to have your order ready for dispatch within the next business day. If delays occur, one of our friendly staff will be in touch.
We currently use DTDC, Delhivery, Scorpion Courier services for all deliveries and signed proof of delivery so you know your order is in safe hands.
We will take 5 -7 days to deliver the product.
Returns
Please contact us first and notify us of your intent to return so we can organise the best solution for you.
Note :- We donot accept returns on our products listed in www.vivabikes.in
In case of Returning the existing order, customer had to bear with Return Shipping charges & Dismantling charges of product (if applicable)
Only Replacement will be done for the same ordered product or in case of upgradation, customer had to pay the remaining amount of product.
When the return of existing product arrives at our warehouse and inspections gets completed, we will ship the new product for you & update the tracking status via contact number or email id.
For bulk or customized orders, the cancellation, replacement, or returns is subject to approval by management.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. If you are unsure about the specifications and/or suitability of a product, our friendly staff can assist you.
We also encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. We cannot be held liable for any damage caused by the fitting of a spare part and cannot be held responsible if the item is damaged or your warranty is voided.
EXCHANGE POLICY
- Exchange is applicable according to stock availability of the product with company.
- In case desired product is not available in stock.
- Customer can choose alternate model, pay the shipping cost of Returning the Existing Model + differential cost of the product.
